THE DORI CONFIDENCE PROMISE
Returns & Refund Policy
Every DORI piece is designed to help you feel confident, powerful and completely yourself.
Our exchange and refund policy is built around confidence, fairness and thoughtful service. Please read the timelines and eligibility conditions below before raising a request.
7-Day Easy Exchanges
We offer exchanges within 7 days of delivery for eligible products.
You may request an exchange if:
- – The size does not fit as expected.
- – The style or silhouette does not suit your preference.
- – You received a damaged or incorrect product.
To be eligible:
- – The product must be unused.
- – All original tags must remain attached.
- – The item must be returned in its original packaging.
- – The product must show no signs of wear, perfume, makeup, washing or alteration.
Complimentary
First Order Fit Assurance
Your first DORI purchase is protected by our complimentary First Order Fit Assurance.
As part of this promise:
- – Your first exchange is completely complimentary.
- – Reverse pickup is included across India.
Because discovering your DORI fit should feel effortless.
Refund Eligibility
As a premium fashion brand, we primarily encourage exchanges or DORI Credit for fit and preference-related concerns.
Refund requests must be raised within 72 hours of delivery and are considered only in the following circumstances:
- – A damaged product was received.
- – The product has a manufacturing defect.
- – An incorrect item was delivered.
- – The product is significantly different from its description or imagery on the website.
Approved refunds will be processed to the original payment method within 7-10 business days after the returned item passes quality inspection.
Prefer DORI Credit? Receive 5% Extra Value
Customers may choose DORI Credit instead of a bank refund and receive an additional 5% value.
Example
Refund value: ₹10,000 | DORI Credit offered: ₹10,500
DORI Credit is valid for future purchases on the DORI website and offers a faster, seamless way to shop again.
Request Timelines
Exchange requests:
Within 7 days
of delivery.
Refund-related concerns:
Within 72 hours
of delivery.
Late requests: Requests raised outside these timelines may not be eligible for approval.
Shipping
- – Complimentary shipping across India on all orders.
- – Self-shipping: Where reverse pickup is not serviceable, customers may be asked to self-ship the product to the returns address. The Client Experience Team will provide instructions in such cases.
Non-Returnable Items
The following products are not eligible for return or refund:
- – Made-to-order products.
- – Customized or personalized pieces.
- – Altered garments.
- – Limited-edition or final-sale styles.
- – Products purchased during exclusive clearance events.
Quality Inspection
All returned items undergo a quality inspection after they are received.
DORI may decline an exchange or refund if:
- – The product shows signs of use.
- – Tags are missing.
- – The packaging is significantly damaged.
- – The item is returned in a non-mint condition.
In these cases, the exchange or refund request will be declined.
Damaged or Incorrect Orders
If you receive a damaged, defective or incorrect item, contact us within 72 hours of delivery with:
- – Your order number.
- – Clear photographs of the issue.
- – A video showing the issue, recommended for faster resolution.
Our team will prioritise resolving the issue as quickly as possible.
Cancellation Policy
Orders may be cancelled only before they are shipped.
Once an order has shipped, it cannot be cancelled and will be handled under the applicable exchange or refund policy.
Made-to-order pieces cannot be cancelled once the order has been placed.
Contact Us
Client Experience Team
For assistance, our Client Experience Team is happy to help.